We want you to be thrilled with your order but if you need to return an item for any reason, please post them back to us in their original packaging within 14 days with a note of your name and order number.

Please email us at for our return address.

Unfortunately we cannot accept returns on pierced earrings for hygiene reasons.

Returned items are the customers responsibility until they are received by Hannah Zakari and we recommend posting them by registered delivery. Hannah Zakari cannot accept liability for items lost or damaged in the post.

All refunds will be made using the original payment method, e.g. to the Credit Card or PayPal account you originally paid with.

Can I return my order to your shop? 
Sorry, our shop is now closed!

How long will my refund take? 
We will process any refunds within 7 days of us receiving the returned items.

Will you refund my postage? 
We shall reimburse postage on faulty items only.