Delivery Information

Christmas Delivery

The following dates are recommended by Royal Mail for Christmas post:

Wednesday 21st December for Standard Delivery (Royal Mail 1st Class or 1st Class Recorded).

Thursday 22nd December for Express Delivery (Royal Mail Special Delivery).

Monday 12th December for international orders.

All orders placed before 2pm will be dispatched on the same working day (Monday - Friday). Orders placed after 2pm on Friday afternoon will be dispatched the following Monday. 

We personally recommend using our Express Delivery option to ensure a timely delivery is guaranteed. For standard delivery we will follow our usual missing/lost parcel guidelines as outlined below:

We dispatch each online order as fast as we possibly can, however, once your parcel leaves us we are not responsible for any delays. Our recommendation would be to leave as much time as you can between your order and the required delivery date. If you need your order fast please use our Express Delivery option.

All orders are posted using Royal Mail and we cannot refund or replace missing items until 20 working days after the date of dispatch or 40 days for International orders. This is when the Royal Mail classes items as being lost.

 

How much does delivery cost?

Standard (1st Class) £2.00
Usually 2 - 4 working days for delivery.

Express (Special Delivery) £6.00 
Please allow 1 - 2 working days for delivery.

Unfortunately we cannot guarantee a Saturday delivery.

How will my order be delivered?

All of our mail is sent through Royal Mail either Special Delivery, 1st Class Recorded or 1st Class mail.

Will my delivery require a signature?

Items sent via Express delivery and orders over £50 will require a signature upon delivery. 
Please use an alternative address such as a work address if you will not be able to sign for it at home.

International

Airmail delivery is £5.00 and does not provide tracking information.

International Signed For Delivery is £9.00 and can be tracked and will require a signature on delivery.

Delivery times will vary from country to country. Orders usually take anywhere from 5 to 15 days to be delivered, however occasionally they can take longer.

Additional charges such as taxes and duty on imports to your country are the responsibility of the customer.

Delayed and Missing Orders

We dispatch each online order as fast as we possibly can, however, once your parcel leaves us we are not responsible for any delays. Our recommendation would be to leave as much time as you can between your order and the required delivery date. If you need your order fast please use our Express Delivery option.

All orders are posted using Royal Mail and we cannot refund or replace missing items until 20 working days after the date of dispatch or 40 days for International orders. This is when the Royal Mail classes items as being lost.

Gift Wrap

We want your purchases to be a pleasure to receive! With this in mind we wrap all our jewellery in soft tissue paper and where possible ship in an HZ or designer branded box. 

Cards and prints are shipped in a hard backed envelope or cardboard tube for protection.

Clothing and 'soft' items such as knitted things are packaged in a bubble envelope.

If your item is a gift then let us know in the comments when checking out and we will do our best to accommodate requests.